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Troubleshooting

Updated

Welcome to our Troubleshooting page dedicated to assisting users in identifying issues while utilizing MARAFW. This guide provides insights on diagnosing machines running MARAFW by utilizing information found on the Dashboard and Log pages. Additionally, it offers instructions on generating log files for submission to the MARA Team, if necessary. Let's navigate through the process of identifying and resolving any potential issues efficiently.

 

Dashboard Troubleshooting

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  1. Status Indicator
    • Full functional / mining - Miner is hashing
    • Degraded - Miner is under performing relative to work mode profile. Can be triggered by built in thermal protection mode or other external factors.
    • Initializing - Mining program is running and starting the hashing process
    • Sleep - Miner is in sleep mode and consuming minimal power
  2. Work Mode
    • Reflective of mode set in Config menu
    • All work mode changes are shown in detail in the log
  3. Overclock Value
    • Shows current hashrate compared to sticker hashrate as a percentage
  4. Temperature
    • Default value shows calculated average of all temperature sensors
    • Can show the average, maximum and minimum figures
    • Detailed temperature readings from the chips and board sensors can be shown by clicking on the hashboard

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  1. Fans
    • The system will stop the mining process if any of the fans are faulty.
  2. Pools
    • A valid pool is required for the mining process. The system will show a green light and show the latency to the pool when there is a valid connection. This is also reflected in the log.
    • By default, an invalid pool config will still attempt to hash but a blank pool configuration will not.

Reading the Log

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  1. Under normal circumstances the hasboards are recognized and their model number is printed in the log. If a hashboard is not being read, unplug the miner and check the physical connections.
  2. MARAFW lists the content of hashboard EEPROMs. If a hashboard is being read but EEPROM is failing to load, please contact our support team.

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  1. Miner reads power supply data
  2. Miner reads fan data and passes check
  3. Miner starts Kaonsu, our proprietary mining program, and proceeds with hashing process

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  1. Miner displays a text based ASIC frequency chart for each board
  2. When using autotune mode, displays a percentage score for each chip

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  1. Miner starts to ramp up the frequency of all chips across the system
  2. Miner reads AsicNum for all boards plugged in
    • If this number is under the nominal value for the board type, miner shuts off this board
    • Unplug the miner and check the connections

Generating a Support log

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In order to generate a Support Log, click on the "Generate Support Logs" in the Log page. This package will help the MARA Team to analyze the issue present on the miner.

Support

To experience the firmware that sets Marathon apart, schedule a consultation or live demonstration by contacting firmware@mara.com.

If you encounter compatibility issues, please contact our support team.